Last Updated: Aug 15, 2024
Lum Hotel (“we,” “our,” “us,” or “the Hotel”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, www.lumhotel.ca, or interact with us through other means, including but not limited to, mobile text messaging.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you make a reservation, subscribe to our newsletter, or communicate with us. This information may include your name, email address, phone number, payment details, and any other details necessary to fulfill your requests.
Additionally, we may collect non-personal information such as your IP address, browser type, and browsing behavior on our website to help improve our services and the user experience.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To process and manage your reservations and bookings.
- To communicate with you regarding your stay, including sending confirmation emails, pre-arrival information, and post-stay follow-ups.
- To send you promotional offers, newsletters, and information about our services that may be of interest to you.
- To respond to your inquiries and provide customer support.
- To personalize your experience on our website and ensure that our content is presented in the most effective manner.
- To improve our website, products, and services through data analysis and research.
3. Mobile Text Messaging
By providing your mobile number, you agree to receive text messages from Lum Hotel via our mobile text message provider, Whistle Messaging. You may receive texts about your reservation, special offers, and customer support. Messaging frequency varies.
You may opt out of receiving messages at any time by texting the word “STOP” to +1 437 292 3419, or simply reply with the word “STOP” to any text message you receive from Lum Hotel. For help, text “HELP” or contact us at +1 437 292 3419. Message and data rates may apply.
4. How We Share Your Information
We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
We may also disclose your information:
- To comply with any legal obligation, or in response to a court order, subpoena, or other legal request.
- To protect the rights, property, or safety of Lum Hotel, our customers, or others.
5. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet or email transmission is ever fully secure or error-free. Please keep this in mind when sharing information with us.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files that are placed on your device. You can manage your cookie preferences through your browser settings.
7. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Object to or restrict the processing of your data.
- Withdraw your consent at any time, where processing is based on consent.
- Lodge a complaint with a supervisory authority if you believe your privacy rights have been violated.
To exercise these rights, please contact us at info@lumhotel.ca.
8. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently received personal information from a child under the age of 16, we will delete such information from our records.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Lum Hotel
734 Queen St E, Toronto, ON M4M 1H2
Phone: +1 437 292 3419
Email: info@lumhotel.ca